We are currently experiencing a high volume of calls and emails. Our service team is working diligently to respond as quickly as possible.

On October 1, 2024, EquiTrust Life Insurance Company (EquiTrust) assumed certain policies from North Carolina Mutual Life Insurance Company. EquiTrust now has direct responsibility for the policies it assumed, including the payment of all claims, benefits and for all other policy obligations. Depending on your state of residence, there may be some impact to your benefits or guarantees.

If your policy was assumed by EquiTrust, you will be receiving further information in the mail. Any premium payments, claims submissions and questions should be directed to EquiTrust at 1-800-626-1899 or by emailing customer.assistance@equitrust.com.

If your policy was not assumed by EquiTrust, it has been retained by the Insurance Guaranty Association of your respective state.
     •   If the insured is deceased, EquiTrust has agreed to assist in processing claims. A Death Claim Form can be found at
          https://ncmutuallife.com/wp-content/uploads/2018/11/Death-Claim-CLM-PND.pdf.
     •   If you would like to make a premium payment, or have any other questions, please contact EquiTrust at 1-800-626-1899 or by emailing
          customer.assistance@equitrust.com.

Additional information regarding EquiTrust, its history and financial strength can be found at www.equitrust.com.
NC Mutual
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  • NOTICE: North Carolina Mutual Life Insurance Company in Liquidation>>

Who We Are

NC Mutual is a marketing name for the mutual holding company, North Carolina Mutual Life Insurance Company and its subsidiaries. Those subsidiaries include, but are not limited to, North Carolina Mutual Insurance Agency, LLC and North Carolina Mutual Financial, LLC. Insurance products and services are offered by North Carolina Mutual Insurance Agency in Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Mississippi, Nevada, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia. Product availability, features and rates may vary by state.

North Carolina Mutual Life Insurance Company was founded in 1898 and is dedicated to serving the insurance needs of individuals and groups. The company currently services over 200,000 individual policyholders who are the backbone of our business. In addition, there are over 250,000 people covered under group policies nationwide.

North Carolina Mutual Insurance Agency, LLC, is a separate brokerage which allows its sales representatives to market the best-in-class products of “A” rated insurance carriers across the life, health and property & casualty lines to individuals and businesses. This brokerage also provides pre-need insurance services to funeral home partners.

North Carolina Mutual Financial, LLC, provides funding for funeral homes. This funeral funding company is dedicated to keeping overhead costs down for the funeral home business owner while making it easy for customers to handle funeral expenses with assurance and confidence through assignment of life insurance proceeds.

Our history of serving those who were traditionally turned away by other insurance companies provides us with unique insight and a demonstrated commitment to our customers. With decades of combined experience, NC Mutual is structured to provide the best, most effective solutions to our clients and policyholders for all facets of their lives and businesses.

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