Until further notice, the claims department for North Carolina Mutual Life Insurance Company will not be answering calls beginning at 3:30 pm Monday-Thursday. If you call after this time, please leave a message and someone will return your call as soon as possible. North Carolina Mutual apologizes for any inconvenience this may cause.

On October 31, 2022, North Carolina Mutual Life Insurance Company, by Order of the Wake County Superior Court, entered Liquidation which will result in a new claims review and payment process for policyholders and beneficiaries. Going forward, state Life and Health Insurance Guaranty Associations will be providing coverage for NC Mutual’s policyholders residing in the United States, subject to the statutory limitations in their enabling acts. The Guaranty Associations have contracted with the Liquidator of NC Mutual to continue administration of NC Mutual policies covered by the Guaranty Associations, and at this time, the contact information has not changed for NC Mutual. Your NC Mutual policy remains in effect and Policyholders should continue to make premium payments to avoid a lapse in coverage. A lapse in coverage may affect any policyholder claims that are submitted . This new process may increase the timing of receiving payment of your claim to a period of between four to six weeks. As the claims process becomes more efficient, the time between submission and payment of claims could be reduced.
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Who We Are

NC Mutual is a marketing name for the mutual holding company, North Carolina Mutual Life Insurance Company and its subsidiaries. Those subsidiaries include, but are not limited to, North Carolina Mutual Insurance Agency, LLC and North Carolina Mutual Financial, LLC. Insurance products and services are offered by North Carolina Mutual Insurance Agency in Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Mississippi, Nevada, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia. Product availability, features and rates may vary by state.

North Carolina Mutual Life Insurance Company was founded in 1898 and is dedicated to serving the insurance needs of individuals and groups. The company currently services over 200,000 individual policyholders who are the backbone of our business. In addition, there are over 250,000 people covered under group policies nationwide.

North Carolina Mutual Insurance Agency, LLC, is a separate brokerage which allows its sales representatives to market the best-in-class products of “A” rated insurance carriers across the life, health and property & casualty lines to individuals and businesses. This brokerage also provides pre-need insurance services to funeral home partners.

North Carolina Mutual Financial, LLC, provides funding for funeral homes. This funeral funding company is dedicated to keeping overhead costs down for the funeral home business owner while making it easy for customers to handle funeral expenses with assurance and confidence through assignment of life insurance proceeds.

Our history of serving those who were traditionally turned away by other insurance companies provides us with unique insight and a demonstrated commitment to our customers. With decades of combined experience, NC Mutual is structured to provide the best, most effective solutions to our clients and policyholders for all facets of their lives and businesses.

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