We are currently experiencing a high volume of calls and emails. Our service team is working diligently to respond as quickly as possible.

On October 1, 2024, EquiTrust Life Insurance Company (EquiTrust) assumed certain policies from North Carolina Mutual Life Insurance Company. EquiTrust now has direct responsibility for the policies it assumed, including the payment of all claims, benefits and for all other policy obligations. Depending on your state of residence, there may be some impact to your benefits or guarantees.

If your policy was assumed by EquiTrust, you will be receiving further information in the mail. Any premium payments, claims submissions and questions should be directed to EquiTrust at 1-800-626-1899 or by emailing customer.assistance@equitrust.com.

If your policy was not assumed by EquiTrust, it has been retained by the Insurance Guaranty Association of your respective state.
     •   If the insured is deceased, EquiTrust has agreed to assist in processing claims. A Death Claim Form can be found at
          https://ncmutuallife.com/wp-content/uploads/2018/11/Death-Claim-CLM-PND.pdf.
     •   If you would like to make a premium payment, or have any other questions, please contact EquiTrust at 1-800-626-1899 or by emailing
          customer.assistance@equitrust.com.

Additional information regarding EquiTrust, its history and financial strength can be found at www.equitrust.com.
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  • NOTICE: North Carolina Mutual Life Insurance Company in Liquidation>>

Important Notice

North Carolina Mutual Life Insurance Company in Rehabilitation

On December 3, 2018, North Carolina Mutual Life Insurance Company (“NC Mutual” or “Company”), was placed in Rehabilitation by order of the Superior Court of Wake County, North Carolina, with the consent of the Board of Directors of NC Mutual. Initially the Rehabilitation Order was confidential and sealed by order of the Court. On February 1, 2019, an order was entered by the Superior Court of Wake County to unseal the court file. The Order of Rehabilitation enjoins all persons from instituting or continuing any action at law or in equity or any attachment or execution against NC Mutual.

North Carolina Insurance Commissioner Mike Causey serves as Rehabilitator. The Rehabilitator and his staff believe that it is reasonable to work towards the development of a Plan of Rehabilitation for NC Mutual with the goal of returning NC Mutual to a condition where all contractual claims of policyholders can be honored.

Information is currently being developed to inform you of the status of the Rehabilitator’s efforts concerning NC Mutual. Please be patient and check back frequently as further information is added.

All correspondence should be addressed to:
North Carolina Mutual Life Insurance Company in Rehabilitation
North Carolina Department of Insurance
Financial Analysis and Receivership Division- FARD
1203 Mail Service Center
Raleigh, North Carolina 27699-1203

Or email at: NCMutual@ncdoi.gov.

The following documents relate to North Carolina Mutual Life Insurance Company in Rehabilitation:

  • Notice to NC Mutual Policyholders (Februrary 15, 2019)
  • Consent Order of Rehabilitation (PDF)
  • Order for Confidentiality and Sealing Court File (PDF)
  • Order Rescinding Confidentiality (PDF)
  • Order Approving Moratorium on Policy Surrenders (PDF)
  • Request for Hardship Withdrawal (PDF)
  • Frequently Asked Questions (PDF)
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