Until further notice, the claims department for North Carolina Mutual Life Insurance Company will not be answering calls beginning at 3:30 pm Monday-Thursday. If you call after this time, please leave a message and someone will return your call as soon as possible. North Carolina Mutual apologizes for any inconvenience this may cause.

On October 31, 2022, North Carolina Mutual Life Insurance Company, by Order of the Wake County Superior Court, entered Liquidation which will result in a new claims review and payment process for policyholders and beneficiaries. Going forward, state Life and Health Insurance Guaranty Associations will be providing coverage for NC Mutual’s policyholders residing in the United States, subject to the statutory limitations in their enabling acts. The Guaranty Associations have contracted with the Liquidator of NC Mutual to continue administration of NC Mutual policies covered by the Guaranty Associations, and at this time, the contact information has not changed for NC Mutual. Your NC Mutual policy remains in effect and Policyholders should continue to make premium payments to avoid a lapse in coverage. A lapse in coverage may affect any policyholder claims that are submitted . This new process may increase the timing of receiving payment of your claim to a period of between four to six weeks. As the claims process becomes more efficient, the time between submission and payment of claims could be reduced.
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  • NOTICE: North Carolina Mutual Life Insurance Company in Liquidation>>

Important Notice

North Carolina Mutual Life Insurance Company in Rehabilitation

On December 3, 2018, North Carolina Mutual Life Insurance Company (“NC Mutual” or “Company”), was placed in Rehabilitation by order of the Superior Court of Wake County, North Carolina, with the consent of the Board of Directors of NC Mutual. Initially the Rehabilitation Order was confidential and sealed by order of the Court. On February 1, 2019, an order was entered by the Superior Court of Wake County to unseal the court file. The Order of Rehabilitation enjoins all persons from instituting or continuing any action at law or in equity or any attachment or execution against NC Mutual.

North Carolina Insurance Commissioner Mike Causey serves as Rehabilitator. The Rehabilitator and his staff believe that it is reasonable to work towards the development of a Plan of Rehabilitation for NC Mutual with the goal of returning NC Mutual to a condition where all contractual claims of policyholders can be honored.

Information is currently being developed to inform you of the status of the Rehabilitator’s efforts concerning NC Mutual. Please be patient and check back frequently as further information is added.

All correspondence should be addressed to:
North Carolina Mutual Life Insurance Company in Rehabilitation
North Carolina Department of Insurance
Financial Analysis and Receivership Division- FARD
1203 Mail Service Center
Raleigh, North Carolina 27699-1203

Or email at: NCMutual@ncdoi.gov.

The following documents relate to North Carolina Mutual Life Insurance Company in Rehabilitation:

  • Notice to NC Mutual Policyholders (Februrary 15, 2019)
  • Consent Order of Rehabilitation (PDF)
  • Order for Confidentiality and Sealing Court File (PDF)
  • Order Rescinding Confidentiality (PDF)
  • Order Approving Moratorium on Policy Surrenders (PDF)
  • Request for Hardship Withdrawal (PDF)
  • Frequently Asked Questions (PDF)
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