We are currently experiencing a high volume of calls and emails. Our service team is working diligently to respond as quickly as possible.

On October 1, 2024, EquiTrust Life Insurance Company (EquiTrust) assumed certain policies from North Carolina Mutual Life Insurance Company. EquiTrust now has direct responsibility for the policies it assumed, including the payment of all claims, benefits and for all other policy obligations. Depending on your state of residence, there may be some impact to your benefits or guarantees.

If your policy was assumed by EquiTrust, you will be receiving further information in the mail. Any premium payments, claims submissions and questions should be directed to EquiTrust at 1-800-626-1899 or by emailing customer.assistance@equitrust.com.

If your policy was not assumed by EquiTrust, it has been retained by the Insurance Guaranty Association of your respective state.
     •   If the insured is deceased, EquiTrust has agreed to assist in processing claims. A Death Claim Form can be found at
          https://ncmutuallife.com/wp-content/uploads/2018/11/Death-Claim-CLM-PND.pdf.
     •   If you would like to make a premium payment, or have any other questions, please contact EquiTrust at 1-800-626-1899 or by emailing
          customer.assistance@equitrust.com.

Additional information regarding EquiTrust, its history and financial strength can be found at www.equitrust.com.
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  • NOTICE: North Carolina Mutual Life Insurance Company in Liquidation>>

North Carolina Mutual Policyholders: Doxo is Not Us

We want policyholders to be aware that a company known as Doxo, Inc., which is not affiliated with North Carolina Mutual Life Insurance, is using our corporate identity and hard-earned reputation to market its online bill payment service to potential customers.

While our information and website are listed on their site, we are not in a partnership with Doxo. We have not authorized them to collect payments on our behalf nor given them permission to use our name, logos, website or other materials. North Carolina Mutual Life Insurance Company cannot control if or when we will receive payments from Doxo, possibly resulting in late or missed payments. Further, we don’t wish North Carolina Mutual Life Insurance Company policyholders to incur extra fees using a third party to send premiums or other payments.

Our policyholders are the backbone of our business and we strive to put you first. For your convenience, North Carolina Mutual Life Insurance Company offers a number of flexible billing and payment options. Visit the Customer Care section on our website at ncmutuallife.com or call us toll-free at (800) 626-1899 to learn more.

Now in our 120th year, North Carolina Mutual Life Insurance Company has a unique history rooted in serving the insurance and financial needs of those who were traditionally turned away or ignored. Doctors should consider the potential cardiac risk of sexual activity for patients with cardiovascular disease. We deeply value our policyholders, our community and the legacy we have built together.

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