A Great Place to Work!
Working at North Carolina Mutual is an exciting and rewarding experience. We value all of our employees and their diverse perspectives, cultures and backgrounds.
We are committed to maintaining a work environment where our employees are empowered, engaged and motivated to excel. Integrity, respect, accountability, teamwork and inclusion are key values that define who we are. Learning, debating and challenging the process describe how we work.
As we reshape and retool for the 21st century, we are looking for exceptional talent with superior skills and a passion for excellence. For your convenience and to learn more about North Carolina Mutual, check out our FAQs (frequently asked questions).
North Carolina Mutual Life Insurance Company is an Equal Opportunity Employer. We do not discriminate against employees or applicants for employment on any basis.
Summary of Benefits
Holidays: 8 statutory holidays per year;
Medical Insurance (Including Prescription Drug and Vision): Employer supplemented upon completion of 30 days of continuous and permanent, full-time employment;
Dental Insurance: Available for employee and eligible dependents;
Health & Dependent Care Flexible Spending Accounts: Allows employees to use tax-free dollars to reimburse themselves for a wide variety of health & dependent care expenses;
Life Insurance: Employer paid upon completion of 30 days of continuous and permanent, full-time employment;
Retirement Plan: Employer matching 401-K
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ESSENTIAL JOB FUNCTIONS AND DUTIES:
- Effectively manage large amount of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication. Documentation of file notes in the computer system.
- Provide accurate, valid and complete information by using the right method/tools.
- Examine a claim to determine if coverage is available, if the correct person is being paid and the right amount of money is being paid.
- Comply with the state laws, policy contract and company procedures.
- Prepare and print drafts for payment. Performs other duties as assigned.
- Liaison between the company and funeral funding companies.
- Become familiar with each policy contract to determine how a claim should be paid.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree (Preferred)
- Two year experience adjudicating Life, Health and Death Claims is preferred
KNOWLEDGE, SKILLS AND ABILITIES:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, take initiative, problem solve and prioritize work
- Strong computer skills including Microsoft office (Excel, Word)
- Appropriate home office workspace and internet access
WORKING CONDITIONS:
- Work from Home Position with possible onsite training & meetings
- Monday –Thursday 8:30am to 5:00pm & Friday 8:30 am to 12:30 pm
SALARY:
$25,480 – $32,760TO APPLY:
Send resume to: HR@ncmutuallife.com – Amaris Duran - 919 313-7867 Human Resources North Carolina Mutual Life Insurance Company 411 West Chapel Hill Street Durham, North Carolina 27701A Customer Service Representative is responsible for handling an array of duties. Some of these tasks including interacting with customers over the phone and/or via email. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.
ESSENTIAL JOB FUNCTIONS AND DUTIES:
- Effectively manage large amount of incoming inquiries via phone, email, and letter. Performs other duties as assigned.
- Identify and assess customers’ needs to achieve satisfaction.
- Process policy changes, payments or other policy related matters.
- Build sustainable relationships of trust through open and interactive communication. Respond promptly to customer inquiries.
- Provide accurate, valid and complete information by using the right method/tools.
- Handle complaints, provide appropriate solutions and alternatives within specified time limits and follow up to ensure resolution.
- Follow procedures, guidelines and policies.
- Obtain and evaluate all relevant information to handle and service inquiries.
- Assist customers in filling and filing of policy documents and contact them whenever any error is discovered, or when documents need to be corrected.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree (Preferred) – Type at least 25 words per minute
- One (1) year working in a call center (Preferred)
KNOWLEDGE, SKILLS AND ABILITIES:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, take initiative, problem solve and prioritize work
- Strong computer skills including Microsoft office (Excel, Word)
- Appropriate home office workspace with internet access
WORKING CONDITIONS:
- Work from Home Position with possible onsite training & meetings
- Monday –Thursday 8:30am to 5:00pm & Friday 8:30 am to 12:30 pm
SALARY:
$25,480 – $32,760TO APPLY:
Send resume to: HR@ncmutuallife.com – Amaris Duran - 919 313-7867 Human Resources North Carolina Mutual Life Insurance Company 411 West Chapel Hill Street Durham, North Carolina 27701