Customer Care

Monday-Thursday: 8:30 AM-5:00 PM and Friday: 8:30 AM-12:30 PM (Eastern Time)

Yes, click below to download the forms you need.

• Change and Service Form
• Death Claim Form
• Bank Draft Enrollment Form
• Credit/Debit Card Payment Form
• Medical Claim Form
• Request for Hardship Withdrawal

Return completed forms by fax to (844) 290-2546 or by mail to:
NC Mutual Life Insurance Company
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

North Carolina Mutual offers a number of options to make payments

• Bank Draft – you may set up Automatic Bank Draft by completing Bank Draft Enrollment Form. Please be sure to complete the applicable form for Loan Repayment or Premium Payments. To make changes to your existing Automatic Bank Draft, please complete the applicable form for Loan Repayment or Premium Payments. To remove your account from Bank Draft, fax your written request to (844) 290-2546.
• Mail In – you may receive a Direct Bill and return your payment by mail. Be sure to write your Policy Number or Family Group Bill Account Number on your check or money order. To ensure that your payment is applied to your account in a timely manner, include the remit slip for each Policy Number or Family Group Account Number. If you are making a Loan Repayment, write “Loan” on your check or money order, along with your Policy Number or Family Group Bill Account Number.
• Credit/Debit Card – to make a onetime payment, call our Customer Service department at (800) 626-1899. To set up Automatic Recurring Credit/Debit Card payments, complete Debit & Credit Card Enrollment Form – Loan Repayment & Premium Payments. Please be sure to complete the applicable form for Loan Repayment or Premium Payments. To remove your account from Credit/Debit Card, fax your written request to (844) 290-2546.

Policyholder Notice: North Carolina Mutual Life Insurance Company (“Company”) has been made aware of an on-line bill pay website that has led customers to believe it was affiliated with the Company, but it is not. Doxo is a third-party website that allows people to pay their bills via their website. However, Doxo may charge a fee for this service and our Company cannot control when we will receive the payments from doxo.com, possibly resulting in a late payment. Learn More >>

Yes, by calling our Customer Service department at (800) 626-1899.

To change your beneficiary you must complete the Change and Service Request Form. Please note that the form must be signed and dated in the presence of a notary. You may also call our Customer Service department to obtain a copy of the form at (800) 626-1899. Be sure to complete the Change of Beneficiary, Update Contact Information and Policyowner Authorization sections. You may fax the completed form to Customer Service at (844) 290-2546 or mail it to:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

You may call us at 1 (800) 626-1899 to report the claim and request a death claim form. In order to process the claim, we need the following information:

• Death Claimant’s Statement, signed by beneficiary and
• Certified Death Certificate

You may need further documentation for your claim. Paperwork can be returned to us at:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Claims Department

If you have lost your policy, we will gladly provide a Confirmation of Coverage. A Confirmation of Coverage will provide you with pertinent information such as the type of insurance you have, the amount of insurance and beneficiary information. To request a Confirmation of Coverage call our Customer Service department at 1 (800) 626-1899. Or, you may download the Change and Service Request Form. Be sure to complete the Request for Confirmation of Coverage, Update Contact Information and Policyowner Authorization sections. You may fax the completed form to Customer Service at (844) 290-2546 or mail the completed form to:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

To update your contact information, such as your address, telephone number(s) or email address, please complete our Change and Service Request Form. You may also call our Customer Service department at 1 (800) 626-1899 and request that the form be mailed to you. Be sure to complete the Name Change, Update Contact Information, Address Change and Policyowner Authorization sections, as applicable. You may fax the completed form to Customer Service at (844) 290-2546 or mail your completed form to:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Customer Service