Until further notice, the claims department for North Carolina Mutual Life Insurance Company will not be answering calls beginning at 3:30 pm Monday-Thursday. If you call after this time, please leave a message and someone will return your call as soon as possible. North Carolina Mutual apologizes for any inconvenience this may cause.

On October 31, 2022, North Carolina Mutual Life Insurance Company, by Order of the Wake County Superior Court, entered Liquidation which will result in a new claims review and payment process for policyholders and beneficiaries. Going forward, state Life and Health Insurance Guaranty Associations will be providing coverage for NC Mutual’s policyholders residing in the United States, subject to the statutory limitations in their enabling acts. The Guaranty Associations have contracted with the Liquidator of NC Mutual to continue administration of NC Mutual policies covered by the Guaranty Associations, and at this time, the contact information has not changed for NC Mutual. Your NC Mutual policy remains in effect and Policyholders should continue to make premium payments to avoid a lapse in coverage. A lapse in coverage may affect any policyholder claims that are submitted . This new process may increase the timing of receiving payment of your claim to a period of between four to six weeks. As the claims process becomes more efficient, the time between submission and payment of claims could be reduced.
NC Mutual
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  • NOTICE: North Carolina Mutual Life Insurance Company in Liquidation>>

Customer Care

(800) 626-1899 (toll free)
(919) 682-9201
Monday-Thursday: 8:30 am-5:00 pm ET
Friday: 8:30 am-12:30 pm ET

Policyholder Notices

  • United States Department of Justice Indictment of Greg Lindberg
  • Order of Rehabilitation for North Carolina Mutual Life Insurance Company
  • Notice to Policyholders re North Carolina Mutual Life Insurance Company in Rehabilitation
  • North Carolina Mutual Life Insurance Company is not affiliated with Doxo

 

Frequently Asked Questions

Click a question to see the answer.

What are your office hours?
Monday-Thursday: 8:30 AM-5:00 PM and Friday: 8:30 AM-12:30 PM (Eastern Time)
Can I download forms from this website?

Yes, click below to download the forms you need.

  • Change and Service Form
  • Death Claim Form
  • Bank Draft Enrollment Form
  • Credit/Debit Card Payment Form
  • Medical Claim Form
  • Request for Hardship Withdrawal

Return completed forms by fax to (844) 290-2546 or by mail to:
NC Mutual Life Insurance Company
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

How can I pay my policy premiums or make loan repayments?

North Carolina Mutual offers a number of options to make payments

  • Bank Draft – you may set up Automatic Bank Draft by completing Bank Draft Enrollment Form. Please be sure to complete the applicable form for Loan Repayment or Premium Payments. To make changes to your existing Automatic Bank Draft, please complete the applicable form for Loan Repayment or Premium Payments. To remove your account from Bank Draft, fax your written request to (844) 290-2546.
  • Mail In – you may receive a Direct Bill and return your payment by mail. Be sure to write your Policy Number or Family Group Bill Account Number on your check or money order. To ensure that your payment is applied to your account in a timely manner, include the remit slip for each Policy Number or Family Group Account Number. If you are making a Loan Repayment, write “Loan” on your check or money order, along with your Policy Number or Family Group Bill Account Number.
  • Credit/Debit Card – to make a onetime payment, call our Customer Service department at (800) 626-1899. To set up Automatic Recurring Credit/Debit Card payments, complete Debit & Credit Card Enrollment Form – Loan Repayment & Premium Payments. Please be sure to complete the applicable form for Loan Repayment or Premium Payments. To remove your account from Credit/Debit Card, fax your written request to (844) 290-2546.

Policyholder Notice: North Carolina Mutual Life Insurance Company (“Company”) has been made aware of an on-line bill pay website that has led customers to believe it was affiliated with the Company, but it is not. Doxo is a third-party website that allows people to pay their bills via their website. However, Doxo may charge a fee for this service and our Company cannot control when we will receive the payments from doxo.com, possibly resulting in a late payment. Learn More >>

Can I pay my current bill over the phone?
Yes, by calling our Customer Service department at (800) 626-1899.
How do I change my beneficiary?

To change your beneficiary you must complete the Change and Service Request Form. Please note that the form must be signed and dated in the presence of a notary. You may also call our Customer Service department to obtain a copy of the form at (800) 626-1899. Be sure to complete the Change of Beneficiary, Update Contact Information and Policyowner Authorization sections. You may fax the completed form to Customer Service at (844) 290-2546 or mail it to:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

How do I file a death claim?

You may call us at 1 (800) 626-1899 to report the claim and request a death claim form. In order to process the claim, we need the following information:

  • Death Claimant’s Statement, signed by beneficiary and
  • Certified Death Certificate

You may need further documentation for your claim. Paperwork can be returned to us at:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Claims Department

I lost my policy – how can I get a copy of it?

If you have lost your policy, we will gladly provide a Confirmation of Coverage. A Confirmation of Coverage will provide you with pertinent information such as the type of insurance you have, the amount of insurance and beneficiary information. To request a Confirmation of Coverage call our Customer Service department at 1 (800) 626-1899. Or, you may download the Change and Service Request Form. Be sure to complete the Request for Confirmation of Coverage, Update Contact Information and Policyowner Authorization sections. You may fax the completed form to Customer Service at (844) 290-2546 or mail the completed form to:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

How do I update my contact information?

To update your contact information, such as your address, telephone number(s) or email address, please complete our Change and Service Request Form. You may also call our Customer Service department at 1 (800) 626-1899 and request that the form be mailed to you. Be sure to complete the Name Change, Update Contact Information, Address Change and Policyowner Authorization sections, as applicable. You may fax the completed form to Customer Service at (844) 290-2546 or mail your completed form to:

NC Mutual
PO Box 281709
Nashville TN 37228
ATTN: Customer Service

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