We are currently experiencing a high volume of calls and emails. Our service team is working diligently to respond as quickly as possible.

On October 1, 2024, EquiTrust Life Insurance Company (EquiTrust) assumed certain policies from North Carolina Mutual Life Insurance Company. EquiTrust now has direct responsibility for the policies it assumed, including the payment of all claims, benefits and for all other policy obligations. Depending on your state of residence, there may be some impact to your benefits or guarantees.

If your policy was assumed by EquiTrust, you will be receiving further information in the mail. Any premium payments, claims submissions and questions should be directed to EquiTrust at 1-800-626-1899 or by emailing customer.assistance@equitrust.com.

If your policy was not assumed by EquiTrust, it has been retained by the Insurance Guaranty Association of your respective state.
     •   If the insured is deceased, EquiTrust has agreed to assist in processing claims. A Death Claim Form can be found at
          https://ncmutuallife.com/wp-content/uploads/2018/11/Death-Claim-CLM-PND.pdf.
     •   If you would like to make a premium payment, or have any other questions, please contact EquiTrust at 1-800-626-1899 or by emailing
          customer.assistance@equitrust.com.

Additional information regarding EquiTrust, its history and financial strength can be found at www.equitrust.com.

Contact

North Carolina Mutual Life Insurance Company
411 W. Chapel Hill St.
Durham, NC 27701

Need to file a claim, manage your account, or ask a question about an existing policy?

Call +1 (800) 626-1899 toll free or +1 (919) 682-9201.
Phone lines are open from 8:30 am to 5 pm ET Monday-Thursday and 8:30 am to 12:30 pm ET on Fridays. Our office is closed on weekends and holidays.

Forms, FAQs, and Notices

Find forms, notices, and answers to frequently asked questions on our Customer Care page.

How can I get insurance from NC Mutual?

North Carolina Mutual Life Insurance Company (“NC Mutual”) has entered a court-ordered rehabilitation. NC Mutual continues to administer in-force policies and pay claims. However, no new insurance policies are being issued.

Send us a message

Policyholders, don’t use this form! CALL us during customer service hours for immediate assistance.

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