Until further notice, the claims department for North Carolina Mutual Life Insurance Company will not be answering calls beginning at 3:30 pm Monday-Thursday. If you call after this time, please leave a message and someone will return your call as soon as possible. North Carolina Mutual apologizes for any inconvenience this may cause.

On October 31, 2022, North Carolina Mutual Life Insurance Company, by Order of the Wake County Superior Court, entered Liquidation which will result in a new claims review and payment process for policyholders and beneficiaries. Going forward, state Life and Health Insurance Guaranty Associations will be providing coverage for NC Mutual’s policyholders residing in the United States, subject to the statutory limitations in their enabling acts. The Guaranty Associations have contracted with the Liquidator of NC Mutual to continue administration of NC Mutual policies covered by the Guaranty Associations, and at this time, the contact information has not changed for NC Mutual. Your NC Mutual policy remains in effect and Policyholders should continue to make premium payments to avoid a lapse in coverage. A lapse in coverage may affect any policyholder claims that are submitted . This new process may increase the timing of receiving payment of your claim to a period of between four to six weeks. As the claims process becomes more efficient, the time between submission and payment of claims could be reduced.

Contact

North Carolina Mutual Life Insurance Company
411 W. Chapel Hill St.
Durham, NC 27701

Need to file a claim, manage your account, or ask a question about an existing policy?

Call +1 (800) 626-1899 toll free or +1 (919) 682-9201.
Phone lines are open from 8:30 am to 5 pm ET Monday-Thursday and 8:30 am to 12:30 pm ET on Fridays. Our office is closed on weekends and holidays.

Forms, FAQs, and Notices

Find forms, notices, and answers to frequently asked questions on our Customer Care page.

How can I get insurance from NC Mutual?

North Carolina Mutual Life Insurance Company (“NC Mutual”) has entered a court-ordered rehabilitation. NC Mutual continues to administer in-force policies and pay claims. However, no new insurance policies are being issued.

Send us a message

Policyholders, don’t use this form! CALL us during customer service hours for immediate assistance.

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